FAQ

We'd love to try but we aim to dispatch super fast - so we can't guarantee it. If you place a new order with whatever extra items you want and send us an email to combine your orders, we'll do our best. Be warned - if our fulfilment centre has already started processing the first order, we won't be able to combine them!

We don't offer any custom sizes, so sorry. We do offer all our rings in as many sizes as we possibly can and do hassle-free exchanges. Give the closest ring size a try.

We try to dispatch so fast that we have to consider all sales final once checkout is complete. If you did place an order in error please be ultra fast and contact us immediately. We'll do our best to stop our fulfilment team before they dispatch.

If your order has already shipped, we can arrange for a return and refund instead. No worries!

Sorry again, we don't do any customisations. Instead, we'd like to offer many new designs as often as possible so you can have more choices.

We can’t currently change gems as we carry a specific range of gemstones and all stock is prepared with the stone shown.

So you've gathered some Spell Points? Time to cast some magic! There’s a little tab at the bottom of each page, click on that and go to "Redeem". 

It’s dead easy! Just put in your coupon code during checkout where it asks for “Discount” and then click “Apply”. It will automatically deduct from your total amount. You can only use one coupon at a time.

Hell yeah! Just watch those prices go down, baby! Wooooooooo!

Oh banking system, will you ever let us rest? ;-)

Our checkout system is pretty solid, so it should give you an idea of why a payment won’t get through. But please do get in touch if you need any help or clarification.

Double check your address, post code (zip code), and CVV number. Banks expect the billing address in these fields.

If your payment still seems to be declined for no reason whatsoever, give your bank a call, they might be blocking the payment. Sometimes, banks are just too trigger happy with their automatic fraud-prevention systems.

If you are fine with using Paypal, you can complete the payment through that, as a workaround.

When we ship items within the European Union, we have to charge VAT at the rate of 20%. We display the price with tax included when you select GBP or EUR as your currency.

If you are shopping form outside the EU, just select another currency and you will see the prices without tax.

If you are in the EU and we have to charge tax, we will also charge tax on the shipping costs. This is calculated at checkout, after we know your delivery address.

No, no, no, we don’t do such stuff, that’s lame... but banks do!

Make sure you know what currency you are buying in and what currency you are paying. Sometimes this causes confusion as $10 is not £10 (but we wish it was!).

We only accept GBP (UK pound sterling) but you can see our prices in other currencies, for convenience. If your Credit Card is in another currency banks usually charge a transaction fee that you can only see on your bank statement. That can be annoying. The only real workaround is to use Paypal that shows you exactly how much you will be charged in your currency before you complete the payment.

If you have any concerns about a payment, by all means get in touch with us, we will look carefully into it and make sure all is nice and tidy. We take security matters very seriously!

Of course! Be careful though. Sometimes, certain pre-paid cards can't be processed by our shop for a number of reasons. Your card might be restricted internationally or someone might have cursed you from afar... If you're unlucky, contact your card provider and raise hell.

Check and double-check that your pre-paid card can accept refunds before you buy! If your card can't accept refunds there's nothing we can do, which sucks. :( When we attempt a refund to a pre-paid credit card, the money leaves our account and can get stuck in banking limbo. If we process a refund but your card provider doesn't accept refunds, you will have to get in touch with them directly.

Sorry, we can’t offer individual discounts, but we're always having awesome sales! Follow us on our social media accounts to get the latest news and sign up for our mailing list to get access to secret Coven deals!

We also offer wholesale prices if you are a retail stockist and are thinking of buying in bulk, shoot us a line!

When you shop with us we will ship your order super fast and we will make sure you get your goodies no matter what! Orders placed before 13:00 UK time will be shipped on the same day. Read our full Delivery info here.

Shipping is Free in the UK and as low shipping rates as we can everywhere else in the world. We cover part of the cost of shipping so you can get your goodies delivered cheaper. See our 10th Commandments.

Shipping will be automatically calculated for you before you checkout so you see how much you pay. Shipping cost is weight-based.

Shipping upgrades are available for an extra fee or for free for larger orders.

Here is some brief info for our shipping methods but also read our full Delivery terms for more details.

Yes! We ship everywhere those hot postman pants can reach. :)

Once your order has been shipped you will get a confirmation email with your tracking number, if you chose a tracked service. You can either track through the link in your confirmation email, log into your R+W account and check My orders, or visit the shipping courier we used and input your tracking number.

For international orders, you might need to track the parcel on the website of your local postal service once the parcel enters your country. The same tracking number applies.

The postal services of many countries offer quite detailed tracking info with a lot of data on the journey of your order., Some countries though offer very basic tracking, maybe only delivery confirmation. Just get in touch if you have any concerns or if the tracking info looks weird or stuck.

We are UK based so normal shipping within the country is 1 to 2 days through Royal Mail. It may take up to two weeks if the postmen get a bit confused, but it’s rare.

Next Day shipping is with DPD and it’s a pretty great service. If DPD doesn’t deliver in your area, we will use Royal Mail shipping service.

Orders placed before 13:00 UK time are dispatched same day. We don’t dispatch during the weekend.

We are UK based and use the normal post for Standard Shipping. Delivery estimates vary by country, here’s what you should expect:

European countries - 15 to 25 work days

USA and Canada - 20 to 35 work days

Australia - 25 to 45 work days

Rest of the World - 30 to 65 work days

The above are average estimates. The postmen do beat these often. Rarely parcels might take up to 25 business days.

Delivery times for Tracked and Standard shipments are officially supposed to be the same but in our experience Tracked packets get delivered quicker.

Orders placed before 13:00 UK time are dispatched same day. We don’t dispatch during the weekend.

DHL Shipping

You can choose DHL delivery anywhere in the world except the UK. It’s pricey but fast and with great tracking. DHL usually delivers within 2-3 days in most countries. For very heavy orders DHL is usually the only option, the post can’t deliver heavy parcels. Just a heads up that we might, on rare occasions, use a comparable service from UPS or another courier.

We know you can’t wait and that’s why we move fast! So don’t panic, a number of things could be the reason:

1. It’s the weekend! We love our employees and they love their weekend so nobody works during weekends. That means that if you placed your order after 13:00 UK time on Friday, your order will be processed from Monday onwards. Once it has left our processing facility we will let you know with a shipping confirmation.

2. We are accidentally out of stock and running around in a panic trying to see how to sort the mess! Mistakes in stock count sometimes happen, but we will work like mad to solve the problem in a way that suits you. In such a case, we have probably contacted you already. Check your spam folder and get in touch if you can’t find anything.

If you can only see Tracked or Signed international shipping options, either of two things is happening:

1. We've selected the most cost effective option for you.

Sometimes specific weights to specific destinations make more sense to ship with a Tracked or Express option. Standard shipping would be more expensive. We automatically choose the best option for you.

Or...

2. Standard shipping is not available in your country.

In some countries postmen aren't very reliable and that's why we are forced to use the extra protection of Tracked/Signed service to make sure that parcels arrive to you.

You can still get the Tracked/Signed option free if the order is large enough. But we cannot use Standard shipping, really sorry about that.

We almost always use DHL but sometimes UPS or another courier makes more sense, either cost-wise or because DHL would be too slow in your area. Rarely DHL might not even deliver to your address.

What we promise is that we didn't downgrade your shipping option, we just chose what we thought was best.

Each country has its own import laws and customs regulations and these are completely out of our control. Any customs charges that occur will be your own responsibility, sorry about that.

From July 2021 all parcels sent to the EU may incur customs and VAT fees, no matter what is the amount of your order. Please keep in mind that you will be responsible for paying them when your parcel arrives to your country.

‘Course you can! Getting your ring size nailed when shopping online can be tricky - but we have your back.

If your ring doesn't fit perfectly when you get it, please fill in the Return A Product Form so we can arrange an exchange. 

We offer free returns in the UK. For international orders you’ll be responsible for return shipping costs, sorry about that. We’ll dispatch replacements for free though.

We sell a simple and cheap ring sizer that can help your future shopping. Add it to your next order so you know the size of each of your lovely fingers!

Have a read at our Delivery & Returns page for more detailed information.

‘Course you can! Getting your size nailed when shopping online can be tricky - but we have your back.

If your item doesn't fit perfectly when you get it, please fill in the Return A Product Form so we can arrange an exchange. 

We offer free returns in the UK. For international orders you’ll be responsible for return shipping costs, sorry about that. We’ll dispatch replacements for free though.

Have a read at our Delivery & Returns page for more detailed information.

‘Course you can! Gotta keep those paws happy an comfy!

Please make sure that any pet clothes are clean and free of hair or we won't be able to accept a return.

If your item doesn't fit perfectly when you get it, please fill in the Return A Product Form so we can arrange an exchange. 

We offer free returns in the UK. For international orders you’ll be responsible for return shipping costs, sorry about that. We’ll dispatch replacements for free though.

Have a read at our Delivery & Returns page for more detailed information.

Sure thing! We offer refund or store credit, whichever you prefer! The store credit never expires, so treat it like $$$. 

Please fill in the Return A Product Form so we can arrange a refund.

We offer free returns in the UK. For international orders you’ll be responsible for return shipping costs, sorry about that. We’ll dispatch replacements for free though.

Make sure you check out our Delivery & Returns page for more info.

Put it in a box and bury it. Hold a moment of silence as well. We hope it was loved in its long life with you. If it died early though, within 1 year from buying, get in touch with us, we might summon it back from the dead for you! ;) 

We're 100% online and that means we're open 24 hours a day 'n 7 days a week. So turn that insomnia at 5 in the morning into a mad-ass shopping spree!

We do have many stockists around the world with brick & mortar shops if you are dying to try and see things up close though. Drop us a line to find your nearest one.

Dark souls of old witches and conjurers distilled down to a deep black brew. Our alchemists say that it’s polyamide nylon plastic dyed black... with that black brew of course.

We use 3D printing to conjure the black plastic designs, which involves lasers and obscure technomantic rituals.

Our steel jewellery is made of high-grade steel. The steel has a variable content of bronze, which affects the colour and shine slightly. See the specific question below in the FAQ.

Our Old Steel is mildly polished. Our Slate Steel is given a dark patina and then mildly polished.

We know that metal allergies happen, so if you know that your skin is sensitive to bronze or other metals, please consider trying our black plastic designs.

Unfortunately, nothing is safe from the ravages of time. With some good care, you can delay or keep your shinies in good shape!

As with all jewellery, don’t show them off to fish and other underwater creatures (they barely care) and avoid lawn mowing, rock climbing, or tunnelling with them. Any hard chores can break the plastic pieces and wear off the metal or gemstones parts. So be nice to your purchases.

Fragrances, hand creams, sanitisers, and lotions can contains all sorts of stuff so keep your jewellery away from all that alchemy.

Avoid encounters with mermaids, underwater things and archeology projects. Fun as they sound, they can harm or scratch your rings and gemstones.

The black plastic jewellery can be washed with mild soapy water if they get dirty.

For the steel jewellery, better use a mild polishing cloth, they will sparkle right up!

Fragrances, hand creams, sanitisers, and lotions can contains all sorts of stuff so keep your jewellery away from all that alchemy.

So the rings seem to rub you the wrong way… literally! No worries. This is completely normal and harmless. Still, a green band is not what you were buying, so get that clear nail varnish out of your bag and apply a few coats on the inside of your ring where skin touches it. Let it dry and try again. Magic, right?

Every now and then re-apply. Simple as it sounds, this actually works!

Our steel is a naughty little material that is sometimes temperamental. The conjuring rituals are very complicated and the resulting colour varies slightly from very shiny and gold-ish as an evening sun to matte and grey as an autumn fog. 

Opinions vary on which is better (we’ve had duels to the death about it in the Coven) and most steel items fall somewhere in the middle anyway.

For the precise alchemical answer, the steel is infused with variable content of bronze and that affects its colour and shine. 

Unfortunately we cannot dispatch each piece with the specific look you want but we are happy to accept a return and try once again. :) Please fill in the Return A Product Form so we can arrange an exchange.

First off, sorry about that. We are a small company and we do our best but it's hard for us to make everything.

Different designs are made in different models so have a more thorough browse if you haven't already.

And make sure to fill in our survey here to let us know what you need. We'll push harder whatever models show more interest for sure.

These beauties are made of TPU (Thermoplastic Polyurethane). TPU is BPA free and very safe all around with excellent strength and resistance.

The art on the case is made of acrylic.

Care for it like a close friend you haven't seen since your school days, like a warm memory from a childhood holiday, like an... ahem sorry.

These cases are tough so they mostly take care of themselves. If  yours gets dirty, just wipe it with a damp cloth until it shines and let dry.

Do not use any chemicals like alcohol and do not submerge in water, it's water resistant but not waterproof. So you can take it with you for a rainy stroll but not a dive in the pool ;)

Shoot us an email at marketing@rogueandwolf.com. We get tons of fun proposals and would love to hear yours too! <3

If you're a model with a cool portfolio or Witch / Mermaid / Doll look and live in the UK or Portugal (or can travel to any of these destinations), send us a link with your portfolio and a bit of a blurb why you’d rock as a model for R+W. But for real, you would need to have some modelling experience, so serious enquiries please. ;)

The sign up form is found right at the bottom of the page, look for Join the Coven. We’ll also occasionally throw a pop up to introduce new folk to our fabulous newsletter!