If we have a Buy 1 Get 1 Free promotion, you will see the items marked clearly.

Just add both items in your cart for an automatic discount during checkout.

You can mix and match between items in the same promotion. Cheapest item goes free.

You can also of course buy 2 and get 2 free. Or buy 10 and get 10 free! The sky is the limit!

We'd love to try but we aim to dispatch super fast - so we can't guarantee it. If you place a new order with whatever extra items you want and send us an email to combine your orders, we'll do our best. Be warned - if our fulfilment centre has already started processing the first order, we won't be able to combine them!

We don't offer any custom sizes, so sorry. We do offer all our products in as many sizes as we possibly can and give one free size replacement to help you get the perfect fit.

We try to go into production and dispatch fast and we have to consider all sales final once checkout is complete. If you did place an order in error please be ultra fast and contact us immediately. We'll do our best to stop our production and fulfilment before dispatch.
If your order is already in production or shipped, we can arrange for a free return and refund instead. No worries!

Sorry again, we don't do any customisations. Instead, we'd like to offer many new designs as often as possible so you can have more choices.

It’s dead easy! Just put in your coupon code during checkout where it asks for “Discount” and then click “Apply”. It will automatically deduct from your total amount. You can only use one coupon at a time. Coupons might not be allowed in combination with other sales.

Discount coupons cannot be used with items that are already heavily discounted, for example 50% off or on a buy 1 get 1 free offer.

OMG we support so many currencies! It’s a currency fetish! You can generally see prices and pay in your home currency automatically. There might be exceptions because the world is a really big place.

Does all this currency complexity make our accountant want to shed her mortal coil? Yes, definitely. Is it worth it? Anything for you my dear.

Most of the times yes however if we offer a really deep discount like 50% off or buy 1 get 1 free, discount coupons will not be accepted during checkout, you will see an error.

Oh banking system, will you ever let us rest? ;-)

Our checkout system is pretty solid, so it should give you an idea of why a payment won’t get through. But please do get in touch if you need any help or clarification.

Double check your address, post code (zip code), and CVV number. Banks expect the billing address in these fields.

If your payment still seems to be declined for no reason whatsoever, give your bank a call, they might be blocking the payment. Sometimes, banks are just too trigger happy with their automatic fraud-prevention systems.

If you are fine with using Paypal, you can complete the payment through that, as a workaround.

No, no, no, we don’t do such stuff, that’s lame... but banks do!

Make sure you know what currency you are paying with. Sometimes this causes confusion as $10 is not £10 (but we wish it was!).

We accept all sorts of currencies (see above) so you can pay in your home currency. This should give less opportunities for your bank to charge you extra fees.

If you have any concerns about a payment, by all means get in touch with us, we will look carefully into it and make sure all is nice and tidy. We take security matters very seriously!

Of course! Be careful though. Sometimes, certain pre-paid cards can't be processed by our shop for a number of reasons. Your card might be restricted internationally or someone might have cursed you from afar... If you're unlucky, contact your card provider and raise hell.

Check and double-check that your pre-paid card can accept refunds before you buy! If your card can't accept refunds there's nothing we can do, which sucks. :( When we attempt a refund to a pre-paid credit card, the money leaves our account and can get stuck in banking limbo. If we process a refund but your card provider doesn't accept refunds, you will have to get in touch with them directly.

Sorry, we can’t offer individual discounts, but we're always having awesome sales! Follow us on our social media accounts to get the latest news and sign up for our mailing list to get access to secret Coven deals!

We also offer wholesale prices if you are a retail stockist and are thinking of buying in bulk, shoot us a line!

TL;DR Yes for UK, no for everywhere else.

When we ship items within the UK, we have to charge VAT at the rate of 20%. We display the price with tax included when you are shopping from the UK.

Tax will also be included in the shipping costs.

We don’t charge tax for other countries so if you order to another country, tax will not be included in the prices.

Even if you select another country, if you want your goodies shipped to the UK, taxes will be added during checkout. Death and taxes, brothers and sisters, death and taxes.

Shipping internationally is a complicated beast so we have our strongest charm spells on hand! Bear with us while we try to unravel the mystery for you. The only certainty is that you WILL get your goodies, not matter what.

Mysteries aside, when you go to the checkout and enter your address you will get an accurate shipping cost calculation shown.

Items Made On-Demand

Here’s the magic about on-demand: we work with various elven forges around Middle Earth so that your goodies are produced as close as possible to you! Shipping then is quicker, cheaper, and less polluting than if it was mass produced in the old way. We will generally use tracked shipping through the post but there’s just too many combinations of production facilities and countries to list. If there is an Express shipping option available, you’ll see it during checkout.

Our shoes are made on demand for each customer in China.

Pro Tip: If your order has items from multiple facilities, our super smart checkout will show you each shipment and the individual shipping costs.

Buying Multiple Items

If you buy multiple goodies (lucky you!) then please note that they may come in multiple shipments. We’ll do our best to ship everything together but items might come from different parts of the world.

Disclaimer, we do not work with Isengard for manufacturing, their prices are great but there’s something suspicious about them...

Read our full Delivery terms for more details.

Some of our on demand items cannot be shipped to all countries, really sorry about that. You will get a notification in checkout if that's the case.

Our made on-demand shoes can be shipped to over 50 countries, see list of countries here.

This mainly affects phone cases and shoes.

Once your order has been shipped you will get a confirmation email with your tracking number, if we used a tracked service. You can either track through the link in your confirmation email, log into your R+W account and check My orders, or visit the shipping courier we used and input your tracking number.

For international orders, you might need to track the parcel on the website of your local postal service once the parcel enters your country. The same tracking number applies.

The postal services of many countries offer quite detailed tracking info with a lot of data on the journey of your order. Some countries though offer very basic tracking, maybe only delivery confirmation. Just get in touch if you have any concerns or if the tracking info looks weird or stuck.

Delivery varies depending on where your goodies are made. The best way to get an accurate estimate is to add a single item in the cart and go to checkout, our system will divine an accurate prediction.

We also show estimates on each product page, when we can.

When our elves around the world make an item on-demand for you, we make sure that your order is produced at the nearest elven enclave. Crafting takes some time but then your items takes less time and pollution to arrive to you.

Since there are too many secretive elven production facilities and too many destination countries, we cannot just list all the options here.

However, you can just add a single on-demand item in your cart and enter your address at checkout: you will see a pretty damn good delivery estimate and the precise shipping cost. Clear as mithril.

Please note that your order may indeed come in multiple shipment. Sometimes we just want to cut a tee shirt in pieces and mail it in 20 envelopes! 😆 Sorry too much caffeine.

But seriously now, yes, if you buy many items, your order may be shipped in multiple parcels and from multiple locations. We are sorry for the inconvenience but we promise it’s for the best.

Particularly for our items produced on-demand, we will try to produce as close to your home as possible so shipping will be faster and cheaper, with less gas consumption.

Let’s say you are in the US and order a cute tee that’s made on-demand and an awesome mug that is in stock. Your tee will be made within a couple of days and shipped from within the US to you. The mug was in stock in our UK warehouse so it will be shipped separately from there. You will get notifications and tracking (if available) for each shipment.

In any case, during checkout, you will see a combined shipping cost for your whole order and it will be exactly what the postmen charge us to ship your goodies.

We already pre-pay tariff fees to the USA so there should be noen for you.

Other countries have their own import laws and customs regulations and these are completely out of our control. And they are also changing every other day, it seems, gods have mercy on us all! Any customs charges that occur will be your own responsibility, sorry about that.

All parcels sent to the EU may incur customs and VAT fees, no matter what is the amount of your order. Please keep in mind that you will be responsible for paying them when your parcel arrives to your country.

‘Course you can! Getting your size nailed when shopping online can be tricky - but we have your back.

We offer one FREE size replacement on all items to help you get the perfect fit.

You can request a return directly from My Orders page.

If you have any questions, please get in touch.

Have a read at our Delivery & Returns page for more detailed information.

Sure thing! We offer refund or store credit, whichever you prefer! The store credit never expires, so treat it like $$$.

We offer FREE returns internationally.

You can request a return directly from My Orders page.

If you have any questions, please get in touch.

Have a read at our Delivery & Returns page for more detailed information.

We're 100% online and that means we're open 24 hours a day 'n 7 days a week. So turn that insomnia at 5 in the morning into a mad-ass shopping spree!

Yes all our shoes are true to size! You should buy your usual size if you know it.

Please check the size guide of each shoe type for feet measurements.

Please check the Description section of each shoe type, we explain the materials.

We use plant and synthetic materials, depends on the shoes.

We don't use animal parts in our shoes or any other products, they are all vegan friendly.

We only have one width and it is a "comfortable fit" so many customers with wide feet find it comfortable.

Please check each size guide, they mention foot width and they are accurate.

Yes our shoes can sometimes have a chemical smell on arrival. Please let them air outside for a couple of days and the smell will go away. Apologies for the inconvenience!

Our shoes are made on demand for you so sometimes they arrive very fast and can have this lingering smell from production. It's not harmful and it will go away soon.

When you buy other mass produced shoes, they usually stay on shelves in a warehouse for months or years, so such smells don't reach you. Our shoes are fresh off the production line!

First off, sorry about that. We are a small company and we do our best but it's hard for us to make everything.

Different designs are made in different models so have a more thorough browse if you haven't already.

Shoot us an email at marketing@rogueandwolf.com. We get tons of fun proposals and would love to hear yours too! <3

The sign up form is found right at the bottom of each page but you can also go here. We’ll also occasionally throw a pop up to introduce new folk to our fabulous newsletter!