Shipping policy

Shipping Policy

Thank you for shopping with Rogue + Wolf. Here's everything you need to know about how and when your order will reach you.

Order processing

Each product is crafted especially for you, so please allow 3–10 business days for us to make and dispatch your order before it begins its journey to you. You'll find a more precise estimate on each product's page. Once your order ships, we'll email you a confirmation with tracking.

Shipping rates

Shipping depends on the destination and on where each product ships from. As a rough guide it's around £3.50 per product (approximately $4.50 to the US), but the exact cost is always calculated and shown to you at checkout, before you pay.

Estimated delivery times

Delivery estimates are shown on each product's page and confirmed at checkout. As a general guide, our footwear typically reaches you within 7–15 business days in the UK, 8–17 business days in Europe, and 10–20 business days to the US and the rest of the world (this is the total time from order to doorstep, in business days, Monday–Friday). Other products vary but generally arrive within around five business days. These are estimates rather than guarantees — courier and customs delays outside our control can occasionally extend them.

Customs, duties & import taxes

For international orders, your parcel may be subject to import duties, taxes or customs fees charged by the destination country. These are not included in your order total or shipping cost and are the responsibility of the recipient. Please check your country's import rules before ordering, as we're unable to reimburse charges levied by customs.

Order tracking

All orders include tracking. Once your order ships, we'll email you a link so you can follow it every step of the way.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We're not able to reroute a parcel once it's dispatched, and orders returned to us due to an incorrect or incomplete address, or an uncollected delivery, may incur a re-shipping cost.

Questions?

Email us any time at care@rogueandwolf.com and we'll be happy to help.