- We will ship your order super fast and we will make sure you get your goodies no matter what!
- All orders placed before 13:00 UK time will be shipped on the same day. Orders placed after 13:00 will be shipped the next day. Weekends don't count for next day delivery.
- Shipping will be automatically calculated for you before you checkout. Shipping cost is weight-based.
- Shipping is Free in the UK and as low as we can everywhere else. See our 10th Commandments.
- We always resend any items lost or damaged in transit. We own up and deal with any mistakes we make (rare as they are ;) ) so we will fix, resend, and keep you all spoiled if anything bad happens, at no cost to you.
- For shipments outside the UK, import duties and taxes may apply and you will be responsible for them.
- Fill in the Returns form so your return can be processed quickly: Return A Product Form.
- We offer FREE RETURNS in the UK.
- For international orders return shipping is on you, really sorry.
- Make sure that pet products are free of hair or we won't be able to accept them!
For any more information or to arrange a return/exchange please contact us to set it up, it will be easy and painless! :)