Delivery & Returns - Full

Delivery

When you shop with us we will ship your order super fast and we will make sure you get your goodies no matter what! Orders placed before 13:00 UK time will be shipped on the same day.

Standard shipping is FREE in the UK and as low shipping rates as we can everywhere else in the world. We cover part of the cost of shipping so you can get your goodies delivered cheaper. See our 10th Commandments.

Shipping will be automatically calculated for you before you checkout so you see how much you pay. Shipping cost is weight-based.

Shipping upgrades are available for an extra fee or for free for larger orders.

Here is some info for our shipping methods but also read further down for more details and check our FAQ if you can’t find something.

UK

  • Next Day shipping is £7.20 and free above £90

Europe (includes many non-EU countries)

  • Standard shipping from £2.50 and free above £150
  • Tracked shipping free above £150
  • DHL Shipping from £40

Rest of the World

  • Standard shipping from £4
  • Tracked shipping free above £180
  • Signed shipping from £12 and free above £200 (some countries, better than Standard, worse than Tracked)
  • DHL Shipping from £45

Key info

  • Shipping costs are weight based and calculated during checkout and before you make payment.
  • We use the postal service and DPD in the UK.
  • We use the postal service and DHL internationally.
  • We process orders Monday - Friday, excluding UK Bank Holidays.
  • All orders placed before 13:00 UK time will be shipped on the same day. Orders placed after 13:00 will be shipped the next day. Weekends don't count for next day delivery.
  • You can have Saturday delivery in the UK with DPD if you order before Friday 12:00 pm. Make sure to choose that during checkout.
  • Shipping times are 1-2 working days for the UK, 4-25 working days for the rest of the world, depending on destination and service chosen.
  • Check your account or Shipping Confirmation email for your tracking Number, if you have chosen a tracked service.
  • We always resend any items lost or damaged in transit. We own up and deal with any mistakes we make (rare as they are ;) ) so we will fix, resend, and keep you all spoiled if anything bad happens, at no cost to you. Read our 10 Commandments. We mean them.
  • We try to dispatch very fast so assume that no orders can be modified, cancelled or combined. We're happy to try if you get in touch immediately but there will be some luck involved. If your order has already started processing in our fulfilment centre we won't be able to make any changes or cancellations.
  • For shipments outside the UK, import duties and taxes may apply and you will be responsible for them.

  • From July 2021 all parcels sent to the EU may incur customs and VAT fees, no matter what is the amount of your order. Please keep in mind that you will be responsible for paying them when your parcel arrives to your country.

 

More details on our shipping methods

We offer free shipping in the UK through the normal post and very affordable international shipping, again through the post.

You can upgrade to DPD next day shipping in the UK for a small fee. You can also upgrade to an international tracked service through the post for a bit extra.

You can have Saturday delivery in the UK with DPD if you order before Friday 12:00pm. Make sure to choose that during checkout. Please don’t choose the option if it’s not Friday. ;)

You can choose DHL delivery anywhere in the world except the UK. It’s pricey but fast and with great tracking. DHL usually delivers within 2-3 days in most countries. For very heavy orders DHL is usually the only option, the post can’t deliver heavy parcels.

All orders placed before 13:00 UK time will be shipped on the same day. Orders placed after 13:00 will be shipped the next day. Weekends don't count for next day delivery.

Shipping costs are weight based. In certain cases it’s a better deal to get an express or tracked option so we will make this selection for you, don’t freak out if you don’t see a standard option, it’s for the best. ;) The normal post has weight limits so some heavy orders will have to use a courier.

We give many of the above services for free above specific order values. Note that these amounts don't include taxes or shipping and are in GBP £. You'll be able to see these amounts in your chosen currency during checkout and before making any payment. We hunt for the best deals for you and make no profit on shipping. <3

Please note that we are not able to offer non-tracked (and/or signed) shipping services to some countries. Problems with the postal services in these countries cause too many parcels to get lost or ridiculously delayed if they are not tracked. Many companies choose not to ship to these countries but we are happy to try as long as we use tracked shipping.

Don't want to name and shame specific postal services here ;) so when you are in checkout you will notice if the normal shipping options are unavailable for your country.

 

Shipping option

Cost

Free above

UK Standard Shipping

Free

Next Day UK Shipping

£7

£90

Next Day UK Shipping - Saturday

£25

International Standard Shipping in Europe

From £3

£150

International Tracked Shipping in Europe

 

£150

International Signed Shipping (some countries)

From £12

£200

International Standard Shipping around the World

From £4

 

International Tracked Shipping around the World

From £11

£180

DHL anywhere in the World

From £45

Returns

  • Fill in the Returns form so your return can be processed quickly: Return A Product Form.
  • We offer FREE RETURNS in the UK.
  • For international orders return shipping is on you, really sorry.
  • We accept all returns/exchanges and will refund you the cost of the items as soon as we receive them and after review they are in satisfactory condition.
  • If you return your whole order, we will refund any shipping costs as well.
  • If you return a part of your order, we will only refund the cost of the items returned.
  • If we ask you to return a faulty or damaged item, shipping is on us by way of a refund on your order. If you already have a full refund, we will offer store credit on the value of the return shipping.
  • Items must be returned within 60 days of ordering. Please contact us as soon as possible to arrange a return.
  • Items must be unworn or in ‘As New’ Condition. Any items received worn out or damaged we will not be able to refund you for. We’ll contact you to arrange sending the items back to you, at your expense.
  • Make sure that pet products are free of hair or we won't be able to accept them!
  • Please pack the items with care so they don’t get damaged while travelling back to us and obtain proof of postage when you return your items in case they get lost in transit.

For any more information or to arrange a return/exchange please contact us to set it up, it will be easy and painless! :)