Delivery & Returns - Full

Delivery

When you shop with us, we ensure your orders reach you wherever you are, quickly and securely! This cost will be automatically calculated for you before you checkout, based on the weight of your items.
All our items are made on demand and shipped to each customer, with tracking.
On-demand items will be produced at the nearest elven enclave to your delivery address, ensuring less transit time and reduced environmental impact. We ship from various countries around the world, depending on the item.
Crafting times for on-demand items may vary, but rest assured we are working our magical fingers to the bone to deliver your unique products as quickly as possible.
We show you the estimated production time of each product in business days, that is Monday to Friday and excludes some holidays. Our elves often work over the weekend, especially if we provide them that good dwarven ale they love.
Due to the secretive nature of our elven enclaves and the variety of destination countries, we cannot list all the shipping options here. Instead, simply add an on-demand item to your cart and enter your address at checkout to see a comprehensive delivery estimate and the exact shipping cost – clear as mithril!
Our shoes are made on demand in China and shipped directly to you. We can ship to over 50 countries, see list of countries here.
On occasion, an Express upgrade may be available for on-demand items. If so, it will be clearly indicated, complete with its own delivery estimate.
We’ll do our best to put everything in one shipment but you might get multiple parcels delivered to your door. More chances to brighten your day!

Key info

  • Shipping costs are weight based and calculated during checkout and before you make payment.
  • We use the postal service and couriers internationally.
  • Shipping times vary depending on the item type and your delivery address.
  • Check your account or Shipping Confirmation email for your tracking Number.
  • We take full responsibility for any mistakes we make (rare as they are ;) ) so we will fix, resend, and keep you all spoiled if we make a mistake, at no cost to you.
  • We strive to dispatch very fast so assume that no orders can be modified, cancelled or combined. We're happy to try if you get in touch immediately but there will be some luck involved. If your order has already started processing in a facility we won't be able to make any changes or cancellations. Contact us for a free return instead.
  • For all shipments import duties and taxes may apply and you will be responsible for them.
  • All parcels sent to the EU may incur customs and VAT fees, no matter what is the amount of your order. Please keep in mind that you will be responsible for paying them when your parcel arrives to your country.

Returns

You can request a return from your personal Orders Page.
If you have any questions, you can always Contact Us.
  • We accept returns within 60 days of delivery and products must be in “as new” condition.
  • We offer FREE RETURNS internationally.
  • We offer one FREE size replacement, up to 2 sizes difference, on all items.
  • We accept all returns/exchanges and will refund you the cost of the items as soon as we receive them and after review they are in satisfactory condition.
  • If you return your whole order, we will refund any shipping costs as well.
  • If you return a part of your order, we will only refund the cost of the items returned.
  • If we ask you to return a faulty or damaged item (for further investigation), shipping is on us by way of a refund on your order. If you already have a full refund, we will offer store credit on the value of the return shipping.
  • Items must be unworn or in ‘As New’ Condition. Any items received worn out or damaged we will not be able to refund you for.