- We will ship your order super fast and we will make sure you get your goodies no matter what!
- All orders placed before 13:00 UK time will be shipped on the same day. Orders placed after 13:00 will be shipped the next day. Weekends don't count for next day delivery.
- Shipping will be automatically calculated for you before you checkout. Shipping cost is weight-based.
- Shipping is Free in the UK and as low as we can everywhere else. See our 10th Commandments.
- We always resend any items lost or damaged in transit. We own up and deal with any mistakes we make (rare as they are ;) ) so we will fix, resend, and keep you all spoiled if anything bad happens, at no cost to you.
- For shipments outside the UK, import duties and taxes may apply and you will be responsible for them.
- Fill in the Returns form so your return can be processed quickly: Return A Product Form.
- We offer FREE RETURNS in the UK.
- For international orders return shipping is on you, really sorry.
- Make sure that pet products are free of hair or we won't be able to accept them!
For the full terms and info check here. Our FAQs are here.
For any more information or to arrange a return/exchange please contact us to set it up, it will be easy and painless! :)